RETURN AND REFUND POLICY

We offer a 30-day money-back return policy. You therefore have 30 days from the date you receive your order to request a return.

Under our 30-day commercial guarantee, the product may have been tried on or worn. However, to qualify for a return, it must be sent back clean and in good condition, without stains, persistent odours, tears, damage, or signs of excessive use. Original tags and packaging must be included when they are still available. Proof of purchase will also be required.

To request a return, contact us at contact@veqoria.com.

Once your request has been approved, our customer service team will provide the return address and the instructions required to ship the item. Returns sent without prior authorisation will not be accepted.

For any questions about a return, you can email us at contact@veqoria.com.

DAMAGED OR INCORRECT PRODUCTS

Please inspect your order as soon as you receive it. If the item is damaged, has a manufacturing defect, or you received the wrong product, contact us as soon as possible so that we can assess the situation and offer a solution.

CONDITION OF RETURNED PRODUCTS AND EXCEPTIONS

Bras and other underwear may be returned even if they have been tried on or worn, provided that they are clean, in good condition, and free from stains, persistent odours, tears, damage, or signs of excessive use. We reserve the right to refuse a return that does not meet these conditions, except in the event of a manufacturing defect or shipping error.

We also do not accept returns of the following items:

• Personalised products.
• Gift cards.

Products purchased on sale or as part of a promotion are also covered by our 30-day commercial guarantee, provided that the return conditions stated above are met.

For any questions about a particular product, you can contact our customer service team.

EXCHANGES

We do not currently offer direct product exchanges.

If you would like a different size or colour, you must request a return of the item, provided that it meets the applicable conditions, and then place a new order.

REFUNDS

After we receive and inspect the returned product, we will notify you by email whether your refund has been approved or declined.

If the refund is approved, the amount will be credited to the payment method used for the purchase within a maximum of 10 business days. The time it takes for the refund to appear in your account depends on your bank or card issuer.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at contact@veqoria.com.